How to report a repair and confirm the result
For residents: report an issue, agree a visit and tell the team whether the repair is resolved.
Who this is for
Current residents using their Tenant workspace.
Report an issue
- Sign in and choose your Tenant workspace. Check that the correct home is shown.
- Select Report an issue from Home, or open Requests to start a request.
- Describe the problem, choose the category and urgency, and enter your contact and access instructions. Submit the form and keep the request reference.
- Open the request to check its status. Use Messages to contact the team.
Agree a visit
- Open the request, then Schedule. Review the proposed date and time.
- Choose your Entry arrangement and enter any conditions or access instructions. Select Agree to this appointment.
- Check that both the vendor and resident show agreed and the appointment says Confirmed. To suggest another time, enter Starts and Ends and select Propose appointment. A changed proposal needs fresh agreement.
Check the result
- When the status says Work complete — not yet confirmed, open Invoice & settlement.
- Under Is everything fixed?, select Confirm resolved if the problem is fixed. You may add a comment.
- If it is not fixed, describe what remains unresolved and select Issue remains. The request becomes Disputed and the team reviews it.
- After the team records a resolution, review the result again. Your decisions remain in Completion and confirmation.
If something is missing
Check that you are in the correct Tenant workspace and home. If you cannot see the appointment or confirmation controls, contact the team through Messages. Do not submit a duplicate request for the same issue. For immediate danger, contact emergency services; this form does not dispatch emergency responders.
