How to find your tenancy records, repairs and messages
For tenants: find your tenancy, repair history, documents and notifications in the resident portal.
Who this is for
Tenants using the Bolld Real Estate Management resident portal. Sign in with the email linked to your tenancy and choose your Tenant workspace.
Find your records
- Open Home for your current tenancy summary. If it says Your tenancy has ended, choose View your tenancy records.
- Open My tenancy and choose the relevant tenancy. Check its status and address before opening a record.
- Open Requests to see repair history. Select a request for its summary, then Open full request for its details and activity. A cancelled request shows No action needed from you right now.
- Open Documents to find the files you can access. Use the file actions to view the correct agreement or other document.
- Open Messages to find your conversations. Use Open, Unread or Closed and Search conversations. You can only open conversations you are allowed to access.
- Open Notifications to see updates. Select an update to open its record. After reviewing it, use its Actions menu and Mark as read; the unread count decreases.
Check completion
Confirm the address and record status match what you opened. Old records can remain visible after a tenancy ends. Payment history may also remain; ask your property team about any balance you do not recognize.
If something is missing
Check that you used the invited email and Tenant workspace. If a page cannot load, select Try again. If it still fails, contact your property team with the page name and support reference shown. Do not submit the same request repeatedly.
